Privacy Policy

At NovaPicks, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal details such as name, billing address, shipping address, email address, and phone number
Payment-related information (processed securely by third-party payment providers; we do not store full payment details)
Order history and transaction details
Technical data such as IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders
To communicate with you regarding your order, delivery, or customer service inquiries
To improve our website, services, and user experience
To comply with legal and regulatory obligations
To prevent fraud and ensure website security

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Analyze website traffic and usage patterns
Improve performance and user experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

4. Sharing of Personal Data

We do not sell or rent your personal data.
Your information may be shared only with trusted third parties when necessary, including:

Payment service providers
Logistics and shipping partners
IT and website service providers

All third parties are required to process your data in accordance with applicable data protection laws.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage method is completely secure.

7. Your Rights (GDPR)

If you are located in the European Union, you have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict certain processing activities
Request data portability
Withdraw consent at any time where processing is based on consent

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with immediate effect.