Return & Refund Policy

At NovaPicks, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

Return Eligibility

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned with all original packaging, tags, and accessories
The item must not be damaged, altered, or washed

Certain items may not be eligible for return due to hygiene or safety reasons unless they are defective upon arrival.

Non-Returnable Items

The following items are not eligible for return unless they are damaged or defective:

Items showing signs of use or wear
Items returned without original packaging or accessories
Items damaged due to improper use or care

Return Process

To initiate a return, please contact us first at:

📧 admin@novapicks.de
📧 novapicks.fr

Please include your order number and a brief description of the reason for return.
Returns sent without prior contact may not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once your returned item has been received and inspected:

You will be notified of the approval or rejection of your refund
Approved refunds will be issued to the original payment method
Refund processing may take 5–10 business days, depending on your payment provider

Shipping fees are non-refundable, unless the return is due to an error on our part.